Last updated August 16, 2026
ZechionMed ("ZechionMed," "Company," "we," "us," or "our") offers medical billing medical coding, medical billing Revenue cycle management (RCM) as well as the management of claims, denial management payments posting, accounts receivable assistance with credentialing, and related healthcare administration services to healthcare institutions as well as other clients with authorization.
This Refund and Cancellation Policy explains the process for cancellations, termination of service or refunds, credits and unpaid charges are dealt with.
This Policy must be read along with your Master Services Agreement (MSA) and the of Work (SOW), Statement of Work (SOW), Service Level Agreement (SLA), Business Associate Agreement (BAA) Terms and Conditions Data Security & Privacy Policy, HIPAA Privacy & Information and Data Security and Data Security and Privacy Policy.
If a client agreement signed by the client includes specific cancellation or refund conditions the written client agreement will govern.
This Policy is applicable to ZechionMed's paid-for services, in particular, when appropriate:
Other services listed in the SOW of a Client.
ZechionMed offers administrative and professional healthcare services that require the time of staff and technology, workflow setup and configuration of systems and data review, as well as billing and coding and other sources.
Since Services can begin to generate operational expenses shortly after the beginning work or onboarding, fees for Services already completed are typically non-refundable..
The Client can demand cancellation or end of services in accordance with the termination and notice conditions contained in the current MSA or SOW.
Unless the contract specifically specifies that it does not The Client must submit a written cancellation request, at the very least:
30-day calendar day prior to the date of termination you request.
Cancellation requests must be sent to:
Some ZechionMed engagements might have special cancellation provisions.
For instance, a contract could include:
The agreement that is signed is preceding any other general Policy.
If a Client decides to cancel their subscription before ZechionMed begins to perform the Services ZechionMed could determine if the possibility of a refund is in accordance with:
The relevant MSA is also known as an SOW.
Any reimbursement will be determined after the calculation of non-refundable costs as well as services already provided.
After onboarding has begun the costs associated with activities for onboarding are typically not refundable..
The activities that are part of the onboarding process could include:
After Services have begun the Client is still responsible for the charges applicable to Services rendered until the effective date for termination under the applicable contract.
This could include:
For services that run monthly the cancellation period will typically take effect after the expiration of the notice period applicable unless the agreement between the Client and the Service provider states the contrary.
A portion that is not used during the monthly service period will not automatically refunded.
When a contract expressly allows for prorated billing and refunds, then the contract clause will be in effect.
For services that are prepaid, ZechionMed may determine whether any unredeemed amounts are refundable Based on:
The prepayments that are due for Services completed are typically non-refundable.
For project-based or fixed-fee Services Refusal after work is completed could result in costs for:
Any balance left over is handled in accordance with any applicable SOW.
ZechionMed generally doesn't offer refunds for services that have been:
This includes medical billing as well as the coding process that is completed prior to cancellation.
ZechionMed is not a guarantee of that the payer will be reimbursed.
In this way, a Customer generally not right to a refund just due to:
A service provider wasn't credentialed within the expected timeframe.
Payer decisions are out of ZechionMed's control.
ZechionMed's Services will help with revenue cycle and billing operations.
But, ZechionMed is not able to guarantee
Failure to meet a specific financial outcome does not automatically grant an entitlement to a reimbursement.
If a Client is of the opinion that ZechionMed has not been able in the performance of an agreed-upon Service, the Client must first call ZechionMed's Client Services or Account Management team.
ZechionMed may review:
When appropriate, ZechionMed may provide corrective actions, remediation of service, or any other commercially reasonable resolution.
In the event that it is specifically stated in the specific MSA, SOW, or SLA, ZechionMed may issue credits for services that are qualified failures at the service level.
Unless stated explicitly:
Service credits cannot be instantly converted into cash refunds.
If a client believes that it was incorrectly charged or billed multiple times the client should inform ZechionMed immediately.
ZechionMed will scrutinize the transaction, and if the fact of a billing error has been verified, could:
Make sure that the payment record is correct.
If a Client suspects an illegal transaction or payment occurred, the client must notify ZechionMed immediately.
The Company might request information in order to examine the transaction.
Clients must also inform their bank if appropriate.
A client should first reach out to ZechionMed about any dispute with an invoice or cost.
Disputs should cover:
If not otherwise specified in the agreement that applies the undisputed charges are still due when a dispute is being re-examined.
If a request for a refund receives, ZechionMed could review the following:
The decision to refund will be made known to the designated Client contact.
Refunds approved by the bank can be issued by using your original method for payment if reasonable.
The payment method and the financial institution, processing time may differ.
ZechionMed is not accountable for any delays caused by card networks, banks or payment processors. financial institutions.
When a refund is approved, ZechionMed will generally initiate the refund within
5-10 business days
following approval, unless the contract specifies a different period.
The client's financial institution could require an additional period to reflect the refund.
When suitable, ZechionMed can offer a credit to your account in lieu of a cash refund.
Credits can be used towards:
The terms of credit are the same of which they were granted.
If not specifically stipulated in writing can be non-refundable
ZechionMed might incur costs from third-party services or systems for the benefit of a Client.
Examples include:
Third-party fees that are not refundable can be subtracted from any approved refund if allowed in the agreement applicable.
If a Client decides to end an agreement before having completed an obligation to contract and the Client is accountable for the charges by the applicable MSA and SOW.
This could include:
A late termination charge will not be charged unless backed by the agreement in force.
ZechionMed may end or suspend Services in accordance with the terms of the agreement in force.
Some of the reasons include:
Other grounds that are permitted under the agreement in force.
Fees for Services that have already been performed typically remain to be paid.
If a debtor's account is discovered, ZechionMed may take actions allowed by the relevant agreement This could include:
The suspension or termination of a contract does not mean that it will automatically cancel previously due payment obligations.
If a client purchases more than one ZechionMed Services, cancellation of one Service will not immediately cancel the rest of the Services.
For instance, a client could decide to be able to
The applicable agreement of the Client will decide if individual services can be canceled separately.
It is not a way to immediately end ZechionMed's obligations with regard to Personal Health Information (PHI) of clients or information about the client.
If applicable, ZechionMed will handle Client data in accordance with:
Retention, return of data and deletion will be dealt with in accordance with the applicable contract and legal obligations.
If required by the Client agreement, ZechionMed may provide reasonable assistance during the transition.
The activities of transition could include:
Additional transition services could be separately charged if allowed by the contract.
Cancellation of Services does not automatically mean that you waive:
Other amounts that are legally or contractually due.
A privacy or security breach is not automatically the right to a refund.
If an incident does occur, ZechionMed will respond according to its
The laws of the state and federal government are applicable.
Any financial solution will be determined in accordance with the relevant agreement and laws.
A delay may not automatically entitle you to an immediate refund if the delay is due to:
ZechionMed cannot be held accountable for services or refunds that fail due solely by circumstances outside of its control, unless when required by law or a contract.
Examples could include:
The client is accountable for ensuring that cancellation requests are made through an official representative.
A cancellation request that is submitted by an unauthorised person is not valid until authorization is confirmed.
ZechionMed can provide a an official written confirmation of a cancellation.
The confirmation might include:
ZechionMed might allow an amendment to the Policy in its sole discretion if legal and commercially feasible.
Any exception that is approved must be written down in writing.
A decision to grant an exception in one instance does not create an ongoing obligation to grant the same type of exception in a subsequent scenario.
ZechionMed may revise this Refund and Cancellation Policy from time to time in order to reflect the latest developments in:
For customers who have already signed the contract The applicable contract governs contractual cancellation and right to refund.
This Policy is designed to complement ZechionMed's contract documents.
If there's a conflict between this general site Policy and a signed
Concerns regarding refunds, cancellations credit, cancellations, or dispute over billing may be addressed to:
Billing & Client Services: [Insert Official Email] Cancellation Requests: [Insert Official Email] General Support: [Insert Official Email] Phone: [Insert Official Phone Number]
ZechionMed will handle cancellations and refund requests in a fair manner always, in compliance with the applicable Client Agreement and the applicable law.
Since medical billing codes, coding, RCM and similar Services require dedicated personnel operating resources, technological equipment and work that is performed on behalf of Clients Services already rendered are usually not refundable..
Specific contractual terms for clients may contain different refund, cancellation or credit terms.
(c) 2026 ZechionMed. All Rights Reserved.
To be used on this website: ZechionMed website, put this link under:
Our team can walk you through anything in this document.
